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Return/Refund Conditions
1. Within 14 days after receipt.
2. Items returned must be unopened or in good condition with the original packing. We do not accept a returned item that has been opened, damaged, or altered in any way.
3. We do not accept returned items you send back directly without checking with us first.
4. You are responsible for return shipping charges.
5. The after-sale warranty is 14 days upon receiving the parcel(according to the logistic information).
Quality problems(ripped, incomplete, shriveled, etc) of the product are found within the after-sale warranty, please get in touch with us immediately and send us clear pictures of the defective item. We can replace it after checking.
Please do not throw away the lens and lens packages before your problem is solved. We have several different packages, and the color of lenses from different packages may be different.
Notice:
1. Please check whether the items are damaged or have the wrong color before opening them.
2. Each order has only one after-sale privilege.
3. Replace, return or refund is unavailable if the color is not what you expect/wantwhen the product is correct or the parameters you have ordered are unsuitable for your eyes.
Return/Refund Process
1. Please send an email to service@bbalens.com first and we will write back to you as soon as possible.
Please provide us with the details of your order in the email: your name, order number, and reason. Please don't return the lenses according to the return address on the package, because we are unable to receive them at that place.
2. Place the item(s) in the original packing.
Returning the product is allowed if the packaging is in good condition and the product is not opened so that it does not influence the second sale.
3. Drop off your package at your carrier.
Please provide the tracking number and website to track the logistic info after you return the parcel to us.
4. We receive your return package.
We will check whether the parcel whether in good condition or not once we receive the returned parcel and then we will handle the refund to your account according to the return conditions in 5 working days.